POLICY & FAQ

[vc_row][vc_column][vc_column_text]Definitions
The following terms have the stated meaning in these Terms and Conditions.

  1. Taga USA Inc, Taga Bikes B.V., and Taga Bikes Ltd, collectively and individually hereinafter are referred to as “Taga” (also ‘we / ‘our’ / ‘us’).
  2. Terms and conditions, hereinafter referred to as “T&C”.
  3. Consumer: the natural person (hereinafter ‘you’ / ‘your’), who is not acting in the course of a profession or on behalf of a business, who enters into a distance contract with Taga.
  4. Distance contract: an agreement entered into without the consumer and Taga coming together simultaneously in the same space.

Copyright
“Taga”, retains all rights including copyrights in relation to all information provided on or via the website, brochures or any other documents including text, graphics, videos and logos. You may not copy, download, publish or distribute any of the information, including any graphics or logos contained on the website, in the brochures or in any other documents published in the name or on behalf of Taga in any form. You may not do this without prior written consent of Taga, except and only insofar as otherwise determined in rules of mandatory law (such as the right to quote), unless stipulated otherwise for specific materials.
Please note:
“Taga” is a registered trademark of Taga
Taga product is patent protected

Disclaimer
“Taga” hereby grants you access to www.tagabikes.com and invites you to purchase the products on offer. Taga further reserves the right to amend or delete parts of the content without any obligation to notify you thereof. Taga endeavors to update and/or supplement the content of www.tagabikes.com as often as possible. Despite this care and attention, it is possible that the content may be incomplete and/or inaccurate and no rights may be derived from this website.
Pricing and other information about products on www.tagabikes.com are subject to obvious programming and typing errors. You cannot claim any agreement with Taga on the basis of such errors.
We further cannot guarantee, specifically in relation to colors, that the colors displayed on our website are an exact representation of the colors of our actual products. Your computer settings determine how the color is displayed.

Applicability and Use of our website
The T&C applies to every offer that Taga makes to you, and every distance contract that is entered into by yourself and Taga. The text of the T&C is made available to you prior to contract conclusion, and can be consulted at any time via our website. We recommend that you save a copy of these T&C to your permanent data cargo, however, when not reasonable possible we will send an electronic copy at the consumer’s request, free of charge.
You further agree that:
– you may only use the website to obtain lawful information or to place orders;
– you are a consumer;
– you will not place any speculative, false or fraudulent orders and will not place orders with the aim to copy the product after receiving it. If we are reasonably of the opinion that such an order has been placed, we shall be entitled to cancel the order and to take legal action;
– you undertake to supply us with a correct and accurate e-mail address, postal address and/or other contact details and acknowledge that we may use these details to contact you if it proves necessary to do so;

Offers
Additional terms and conditions may apply to certain products when expressly stated.
If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated. Any offers displayed on this website will include a sufficient description detailing the product/s being offered. If images are used to advertise the offer, we will endeavor to provide a fair representation of the products being offered.

Price and Payment
The price of the products is the price that is stated on our website, except in case of a manifest error. Although we do our utmost to ensure that all prices on our website are accurate, errors can always occur. If we discover an error in the price of one or more products that you have ordered, we will inform you.
We are not obliged to sell the product(s) to you at the incorrect (lower) price (even if we have already sent you an Order Confirmation) if it is clear and undeniable that the price is erroneous and that you could reasonably have known this.
You are obliged to notify us of any inaccuracies in the provided or stated payment details.
All orders must be fully paid in advance, including shipping.

Delivery
The address that you have supplied to us serves as the place of delivery.
Taga will deliver accepted orders as indicated here, within 14 business days of acceptance unless a longer delivery period has been agreed.
If our transport provider is unable to deliver your order after two attempts, it will be stored in the local depot and then returned to our warehouse. In this event you will be liable to be charged for return shipping costs.

USA & Canada Shipping
Orders within USA and Canada are usually delivered from the warehouse of List Logistics, our USA logistics partner.
Warehouse address:
List Logistics
65 Wildcat Way, 07036
Linden ,New Jersey,
United States
Most orders get Fedex ground delivery within the Continental 48 States and Canada Only. Shipping costs to Alaska, Hawaii and Canada are higher than to continental USA. We do not ship to Puerto Rico at this time.
Shipping terms to Canada are DDU (Delivery Duty Unpaid).
Most items are normally delivered within 14 business days, but many times it is sooner.
In case an item is out of stock in the New Jersey warehouse, we may ship it separately from our warehouse in Boston, MA, or from our factory in Taiwan or from our warehouse in the Netherlands. If you placed your order on our web store and the specific item appeared in the web store as available, you will not be charged for the extra shipping costs of shipping it from a different warehouse, but please note that the item may arrive separately.
Federal Express Claims
Taga promises to find solutions to any damage that arises as a result of shipping. Taga will assist customers with filing a Federal Express claim in the event of loss, theft, or denial signature. However, Taga is not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact Federal Express about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their Credit Card Company for undelivered merchandise. Doing so allows time to work with Federal Express, your local authorities, and insurance company regarding any matters of theft.

Europe shipping
Orders within Europe are usually delivered from the warehouse of Van Uden, our European logistics partner.
Warehouse address:
Van Uden Logistics
Molenweg 1,
6612AE Nederasselt
The Netherlands
Most orders in Europe get GLS delivery (www.gls-group.eu). Shipping costs to remote countries in Europe are higher (check our Europe web store for more information).
For shipping to Russia please contact us at info@tagabikes.com
Most items are normally delivered within 14 business days, but many times it is sooner. In case an item is out of stock in the Netherlands warehouse, we may ship it separately from our warehouse in the USA, or from our factory in Taiwan. If you placed your order on our web store and the specific item appeared in the web store as available, you will not be charged for the extra shipping costs of shipping it from a different warehouse, but please note that the item may arrive separately.

International Shipping
Orders out of USA, Canada or Europe are usually delivered from our factory in Taiwan.
Most orders to international destinations get TNT air delivery (www.TNT.com).
Most items are normally delivered within 14 business days, but many times it is sooner. Shipping costs for international orders appear on our web store. If your country is not on the list, please send us an email to info@tagabikes.com. Shipping terms on international orders are DDU (Delivery Duty Unpaid).
In case an item is out of stock in the Taiwan, we may ship it separately from our warehouse in the USA, or from our warehouse in the Netherlands. If you placed your order on our web store and the specific item appeared in the web store as available, you will not be charged for the extra shipping costs of shipping it from a different warehouse, but please note that the item may arrive separately.

Returns
We gladly accept returns for all products within 45 days of purchase. Returned products must be new and unused.
Please note:

  • The Return Policy is neither a trial period nor an extension of any warranty and damage claim period.
  • Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
  • The condition and packaging of a returned product must be as it was when received, complete with all original box(es), original packaging, and manuals/instructions.
  • Please be careful when opening and trying your item(s) so that you can get a refund should the item not be what you imagined.
  • All return shipping charges and materials are your responsibility.
  • The original shipping charges or express shipping charges are non-refundable.
  • If you received free-shipping in the original delivery and decided to return the product, you will be charged for the original shipping costs that Taga paid (based on courier price list + warehouse handling fees), as well as for the return shipping cost.
  • If you refuse the delivery of a package, you’ll be charged for return shipping, (and in case of free shipping also for the original shipping costs).

Damage Issues
Please examine your order carefully upon delivery to make certain everything is in perfect condition. If you have a question or concern about your order, please contact us immediately at info@tagabikes.com within 30 days of delivery. We’ll resolve your issue as quickly as possible or arrange to get you a non-damaged part.
Return Instructions
A return address label can be sent to you upon request. You are responsible for return shipping charges, unless the item is not what you ordered.
If you are returning a product, kindly contact us at info@tagabikes.com.
Refunds can only be issued to the original method of payment used (original credit card). Typical processing time for returns is 5 days post item receipt. If a credit is due, processing may take as long as 7 business days for your credit/debit card to reflect the refund.

Warranty
As the manufacturer, Taga supplies the Taga bike under warranty, subject to the following conditions:

  • Warranty is activated once you have received your Taga, either through shipment or through authorized Taga reseller.
  • The warranty automatically applies to every Taga purchase.
  • The warranty covers any manufacturing defects in materials and workmanship, for product used in normal conditions and in compliance with operating instructions.
  • The warranty period is two years.
  • The warranty period will not be extended, even in the event of repairs being made.
  • To request repairs under warranty for defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request.

No warranty will be provided in the following circumstances:

  • The warranty does not cover damage caused by normal wear and tear, accident, negligence, improper assembly and failure to follow instructions, or storage. Examples include wheels and fabric worn down by regular use and natural breakdown of colors and materials over extended time and use.
  • The warranty does not cover abusive use, negligence, or the consequences of failing to comply with the operating instructions supplied with the Taga.
  • The warranty does not cover any repairs made after the 24 months from date of purchase.
  • The warranty does not cover any paint scratch caused by daily use.
  • The warranty does not cover second hand or resold Taga products.
  • The warranty does not cover any failures caused by using non-original spare parts.
  • The warranty will not be provided if the serial number has been damaged or removed.
  • The warranty does not cover corrosion or rust on the wheels and chassis due to environmental conditions, including high humidity, salt spray, ice or snow, damage to handle bar drips, or tire puncture.
  • The warranty extends only to the original retail purchaser of the product and is not transferable to anyone who obtains possession or ownership other than the original retail purchaser.

The warranty does not include shipping fees and labor costs.
If your product fails due to manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not reparable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Taga part of the same model, or if not available, by the closest model and available color.
In no event shall Taga be responsible for direct, incidental or consequential damages, including, but not limited to, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Note. The Taga warranty is given in addition to, and does not affect, your statutory rights. Legal rights may vary by country, and by state in the United States.

Liability
In consideration of your purchase of Taga products, you hereby agree and acknowledge the following, which will apply to all participation of cycling and strolling activities, whether in organized events or daily use.
1. You are aware that with any bicycle related activity there are certain inherent dangers, including but not limited to, the hazards of roads and cycle paths, off road terrain, accidents, and actions of other persons. By your purchase of Taga products, you certify that you are aware of these inherent dangers of bicycle riding and the safety rules of the road applicable to bicycles.
2. You understand that bicycle helmets are a highly recommended tool to avoid further harm whilst cycling with Taga Bike, and in some cases mandatory depending on country and state of residence. You agree to follow the rules of the road and all applicable laws and safe bicycling practices, and to use a helmet (both rider and passenger) whenever using Taga.
3. You freely and voluntarily accept all risks of injury, death, or property damage. You understand and agree that Taga and any of their officers, agents, successors, and assigns, cannot be held liable for any injury resulting from, but not limited to, negligence, the failure to comply with the operating instructions such as warnings and cautions supplied by Taga, failure to maintain and inspect your Taga, and failure to follow safe usage practices.
4. You understand that you are responsible for your own conduct and decisions while using your Taga Bike, and further acknowledge that you are in the proper condition to be participating in such an activity.
5. This Waiver & Release is intended to be binding upon yourself, your family, heirs, estate, legal representative, assigns, and anyone who will use your Taga bike while you are the owner.
You understand that the terms of this document are contractual and not a mere.

Communication
If you use our website, you accept that communication with us will be mainly by electronic means. We shall contact you by e-mail or provide information by placing notices on our website. You agree for contractual purposes to these electronic means of communication and acknowledge that all contracts, notices, information and other communication that we supply to you electronically do comply with the statutory requirement that such communication must be in writing.

Amendments
Taga is entitled to revise and amend these T&Cs from time to time. You are bound by the T&Cs that apply at the time you order products from us, unless an amendment to the these T&Cs or the Privacy Policy is required by law or a government body, in which case the amendment will also apply to orders that you have already placed.
By accepting these T&C you are certifying that you have read and understood all points detailed in this contract, and that you are at least 18 years old and competent to enter into a binding contract.

Company Information
Taga Bikes B.V. is a Dutch company that is registered at the Netherlands Chamber of Commerce under number 60 110913. Taga Bikes BV registered address is Vliegdenweg 4, 1406 MZ, Bussum, The Netherlands and its VAT number is NL853769576B01.
Taga USA Inc. is a USA company that is registered in the state of Delaware under business number 27-1833978. Taga USA Inc. registered address is 260 Madison Avenue, Suite 204, New York, NY 10016, United States. Its tax number is 27-1833978
For queries, information and assistance, and complaints, please contact our customer service team through:
Email: info@tagabikes.com,
US customer service line: +1 917 720 3608.
This service line is open between 9am to 5pm EST, Monday to Friday, with the exception of public holidays.
European customer support line: +31 20 894 6068.
This service line is open between 9am to 5pm, Sunday to Friday, with the exception of public holidays.
We endeavour to respond to all customer service queries within 14 days, however if for any reason this is not possible we will inform you of the anticipated duration of the delay.[/vc_column_text][vc_column_text]General

What is Taga, really?
How on earth does Taga convert from a stroller to a bike?
How safe is it to ride Taga?
When do children generally outgrow Taga?
How old should my child be before I can start strolling with Taga?
How old should my child be before I can try them out in bike mode?
Do I have to know how to ride a regular bicycle to ride a Taga?
Where is Taga made?
What are Taga’s exact dimensions?
How much does Taga weigh?
Why is Taga heavier than a regular stroller?
Why does Taga come with a weight in the basket?
Can I use the Taga child seat in my car?
What are the key advantages of Taga compared to a regular bike with a child bike seat?
What are the key advantages of Taga compared to a bike trailer?
How does Taga ride compared to a regular bicycle?
How does Taga handle compared to regular strollers?
How many Taga models are available?

Accessories
Which car seats can I use on Taga?
Can I ride with two kids on Taga?
Can I carry one child in a car seat and another in Taga’s Standard Child Seat?
Where can I stow my belongings while using Taga?

Usage
Can I fit Taga in my car trunk?
Can I put Taga on a bike rack?
Are the seats washable?
Are helmets required to ride Taga?
Can I ride Taga without the child seat?
Can I take off the seat with my child in it?
How many reclining positions does the Taga seat have?
How do I attach accessories to my Taga?
Can a grandparent like me ride Taga?
What type of terrain is best for Taga?
Will Taga fit through my doorway?
Can I take Taga on public transportation?
Can I take Taga on an airplane?

Technical
How long does it take to assemble Taga when it arrives?
What kind of tools do I need to assemble my Taga?
What kind of preventive maintenance do you recommend?
What is the recommended tire pressure for Taga?

Service
Where can I buy Taga products?
Do you ship worldwide?
How long is my warranty valid and what does it cover?
How do I get my Taga repaired?
Where is the serial number on my Taga?

General
What is Taga, really?
In 66 words, Taga is a multifunctional vehicle for parents and children that combines the benefits of a cargo bike and a premium stroller. Taga enable parents to spend quality time with their children while they ride with confidence and get a great workout. In seconds, Taga transforms from a super fun, safe and maneuverable bicycle into a stroller that easily navigates stores, board trains and slides into elevators.

How on earth does Taga convert from a stroller to a bike?
The short answer is Taga’s patented conversion mechanism. The long answer is that this mechanism enables Taga to be converted from bike mode to stroller mode and vice versa in 20 seconds and 4 easy steps: remove the child seat, lower the saddle, flip the rear frame and reinstall the child seat again. Still don’t believe it? Check out this video

How safe is it to ride Taga?
Taga gives you a stable ride that is actually safer than the one you get riding a regular bike with a child bike seat. Why, you ask? Taga’s special 3-wheel structure and innate safety features. Plus it’s safer to ride than a bike with a bicycle trailer because you can watch your child at all times. Taga spent years of development ensuring that every safety aspect is taken care of. As a result, Taga complies with a long list of American, European and Australian safety standards. Read our Ride with Confidence section for more information, and be sure you review our User Manual before riding Taga. Read our Ride with Confidence section for more information

When do children generally outgrow Taga?
In bike mode, Taga’s child seat is suitable for children weighing up to 25 kg/ 55 lbs (5-6 years). In stroller mode, it is suitable for children weighing up to 15 kg/ 33 lbs (3-4 years).

How old should my child be before I can start strolling with Taga?
With the car seat adapter, you can begin strolling with your child on smooth terrain from the time they are newborn. With the Taga Standard Child Seat, you can start strolling with your child from the age of 6 months.

How old should my child be before I can try them out in bike mode?
Before riding with your child in bike mode, we strongly recommend waiting until your child is a year old and able to sit up on their own without support. We also recommend that a child always wear a properly-fitted helmet when riding in bike mode. These recommendations comply with industry-wide standards for North America.

Do I have to know how to ride a regular bicycle to ride a Taga?
Not necessarily. Taga’s 3-wheeled structure makes it easy to learn to ride even for those who do not know how to ride a regular bicycle. And anyone who does know how to ride a bike will take to it immediately.

Where is Taga made?
Taga parts are manufactured and assembled in Taiwan, while the fabric parts are manufactured in China. Rest assured, we operate an advanced quality assurance process throughout our production lines and our entire supply chain to ensure the highest quality production standards.

What are Taga’s exact dimensions?
Bike mode (cm) – 73W * 165L * 102H
Bike mode (inches) – 28.5W * 64.9L * 40H
Stroller mode (cm) – 73W * 120H * 102H
Stroller mode (inches) – 28.5W * 47L * 40H

How much does Taga weigh?
Chassis – 20 kg/44 lbs
Child seat – 4 kg/8.8 lbs
Basket and extra weight – 5.5kg/12 lbs

Why is Taga heavier than a regular stroller?
As opposed to a standard stroller that carries a child, Taga is a bike that has to carry an adult and up to two children. It carries heavier loads and travels at higher speeds, so its frame has to be thicker and thus heavier.

That said, Taga is designed to be easy to wrangle. If you need to store it in a car, Taga can be separated to 3 parts with a maximum weight of 10kg/22 lbs each. And the large wheels make it easy to ascend stairs, which compensates for the extra weight.

Taga weighs about the same as a regular city bike with a child seat. And is lighter when you compare it to other cargo bikes which weigh-in at about 35-45kg/77-99lbs.

Why does Taga come with a weight in the basket?
The extra weight, which is located at the bottom of the basket, is meant to lower the center of gravity and to help you get used to riding Taga. After you get acclimated to riding Taga, you may safely remove it.

Can I use the Taga child seat in my car?
No. The Taga’s child seat is not designed for that purpose. We advise you to use a car seat instead. However, you can use a car seat with Taga provided it is one of several models for which we make adapters.

What are the key advantages of Taga compared to a regular bike with a child bike seat?
Bonding: With a regular child bike seat, your child typically sits behind you. With Taga, your little one rides right between your arms. Sitting in the Taga seat allows your child to enjoy the scenery while enabling you to see and communicate with each other along the way.

Safety: Taga’s three-wheeled design is considered more stable than an ordinary bicycle equipped with a child bike seat. That makes Taga safer to ride with kids. Taga always stands on its 3 wheels, so there’s no risk of your child falling when you’re putting them on or taking them off Taga. And if you should ever hit a curb or a hole in the road, the added stability can help you maintain your balance. With a regular bike, you need to gain speed in order to balance yourself. Not with Taga. However, as with any bike, you need to be careful when riding fast with kids and you need to slow down before going downhill or turning. Another safety advantage of Taga compared to regular bikes is that children’s feet are protected from the spokes.

Child Comfort: The Taga child seat is ergonomically designed to maximize your child’s comfort. It has a strong aluminum frame, soft foam and extra soft head cushioning (just in case anyone gets sleepy). Plus your child has a bar to hold onto and special armrests, which accommodate handy side bags. To ensure your child’s comfort, the child seat comes with a sun canopy. A rain cover can be added as well.

Continuity: Unlike a regular bike, you can transform Taga into a stroller and take it with you into the building when you reach your destination. That means you don’t need to lock anything up or leave anything behind that might be exposed to the elements. Your child can stay right there in their seat. Taga can also be taken on public transportation, where in most cases bikes aren’t allowed or require additional fare. And with Taga, once you arrive, you can toggle back to bike mode for the ride to your final destination.

What are the key advantages of Taga compared to a bike trailer?
Bonding: With Taga, your little one rides right between your arms. Sitting in the Taga seat allows your child to enjoy the scenery while enabling you to see and communicate with each other along the way. In a bike trailer, your child is far behind you, so you can’t share the things you experience along the way.

Safety: With an ordinary trailer, it is easy to miscalculate your turning radius and how wide the trailer really is, which can make you hit curbs and other things. With Taga, the widest part of the vehicle is in front where you can see it, so it’s easier to judge your turns. And with Taga, there are no backward glances to check on your passenger. You can keep your eyes facing forward.

Child Comfort: When you’re riding a bike pulling a trailer, you don’t realize the cloud of dust and gravel you make. Even when the road is relatively clean or you have fenders, you end up shooting stuff onto your passengers. It gets even worse when there’s rain or when the trail is gravelly. With Taga, your child is above it all—right next to you.

Continuity: A lot of times when you arrive at your destination riding a bike with a trailer, you have to worry about locking it up outside. Not so with Taga. Upon reaching your destination, you can transform your Taga into a stroller and just take it into the building with you. No need to lock anything up or leave any parts behind where they might get rained on. And if your child falls asleep while riding Taga in bike mode, they can continue to doze in stroller mode. Lastly, Taga can also be taken on public transportation as a stroller, but bikes with trailers are often not allowed or require additional fare.

How does Taga ride compared to a regular bicycle?
Tricycles, including Taga, handle differently than bicycles.
Conventional bicycles are inherently unstable. The rider has to gain speed in order to balance the bike. Then when making a turn, the rider leans the bicycle and their body into the turn, to counter the centrifugal force.

In contrast, tricycles are inherently stable when stationary or in low-to-mid speeds. However, when turning in higher speeds, tricycles are subject to centrifugal force and if not ridden carefully may tip. Since tricycles cannot lean, the rider has to slow down before the turn and lean their body into the turn, to counter the centrifugal force.

Taga’s steering was developed by professional bicycle and tricycle engineers who took a multitude of factors into account to ensure the safest and best possible riding experience. That includes tricycle steering geometry based on the Ackerman Law, optimized wheel trail, optimized center of gravity and more. As a result, the steering is exceptionally smooth and easy to use.

Ultimately safety is your responsibility as a parent. We strongly recommend that you ride Taga carefully with your children. Don’t take sharp turns at high speeds and don’t use Taga for racing or for off-road cycling. Ride Taga several times before you use it with your children to get used to the steering and handling.

How does Taga handle compared to regular strollers?
Similar to the front wheel of a jogging stroller, Taga’s front wheel in strolling mode doesn’t swivel (in conventional strollers, the front wheels swivel). To turn the stroller you push slightly down on the handles so the front wheel lifts up and the stroller will turn (same as in jogging stroller). You should also push the handles down when pulling Taga backward.

How many Taga models are available?
Taga has one chassis model and many accessories. The basic configuration includes the chassis, main child seat, sun canopy and underseat basket. The chassis color is silver and the child seat is available in 4 different colors. Our Taga compatible accessories include: second child seat, car seat adapter, double wooden seat, eco-shopping basket, and more. Visit accessories to see them all. Visit accessories to see them all

Accessories

Which car seats can I use on Taga?
Today, we offer a Maxi Cosi car seat adaptor which is also compatible with Cybex and Be Safe car seats. Soon, we plan to offer also a Graco car seat adaptor compatible with Graco Snugride 22 and Snugride 35. Please visit our accessories section for more information about Taga’s car seat adaptors

Can I ride with two kids on Taga?
Yes. We offer two solutions for riding with two kids:
A. Second Child Seat – attached to the back of the main child seat to create one unit with two seats. The front seat (Taga’s Standard Child Seat) is suitable up to 5-6 years old while the rear seat (Taga’s Second Child Seat) is suitable up to 3-4 years old. Please visit our accessories section for more information about Taga’s Second Child Seat.
B. Double Wooden Seat – enables 2 kids to sit across from each other. The Wooden Double Seat is safety harness-equipped and is suitable for 2 kids from one year to 4-7 years old. Please visit our accessories section for more information.

Can I carry one child in a car seat and another in Taga’s Standard Child Seat?
No, the only configurations for two children are shown above.

Where can I stow my belongings while using Taga?
Taga arrives with a storage basket located under the Standard Child Seat.
You can hang your Mommy bag on the handle behind the child seat.
There are several bike racks in the market which fit the Taga seat post and can be used for carrying things while in riding mode. Contact us at info@tagabikes.com for more details.
In addition, we offer a pair of Side Bags as accessories, which can be attached to the child seat. Please visit our accessories section for more information.
Usage

Can I fit Taga in my car trunk?
Yes, Taga can be folded in less than a minute to fit in the trunk of a family car or sedan.

Can I put Taga on a bike rack?
Yes, Taga can be carried on a standard bike rack.

Are the seats washable?
Yes, Taga’s child seat and hood fabrics are easy to remove and can be washed, preferably by hand but also in a washing machine. Do not tumble dry. For detailed washing instructions, please check the label on the fabric.

Are helmets required to ride Taga?
The makers of Taga urge you to use a bicycle helmet for yourself and your child when riding Taga. In some countries, it is required by law. It is the parent’s responsibility to be familiar with and follow the law in the country where you ride.

Can I ride Taga without the child seat?
We strongly recommend that one of Taga’s main accessories (child seat, car seat adapter, double wooden seat or shopping basket) be attached to Taga while you ride. Please note that riding without a child affects the steering. Please see the “Taga handling” FAQ.

Can I take off the seat with my child in it?
Yes. The child seat has a support stand which enables the child seat to stand on its own on the ground while the parent toggles between modes. When using the Second Child Seat or Wooden Double Seat, you must remove your children before taking the seat unit off.

How many reclining positions does the Taga seat have?
The Taga has two seating positions, one reclining position and one seated position.

How do I attach accessories to my Taga?
Most accessories can be attached to Taga in seconds using our patent pending unique quick release mechanism. Our accessories come with a user guide, which shows you how to attach the accessory to your Taga.

Can a grandparent like me ride Taga?
Of course. In fact, many of our customers worldwide are grandparents who are looking to enrich their quality time with their grandchildren or grandparents who are using Taga with the shopping basket. Taga’s 3-wheeled design and safety features provide stability and let you ride with confidence.

What type of terrain is best for Taga?
Taga provides the best riding experience when used on paved roads like bike lanes, sidewalks or pathways.

Will Taga fit through my doorway?
Although there is no standard measurement for doorways in most countries, Taga fits through most doors. If you are not sure about the doors or elevator entrances you commonly use, we advise measuring them to make sure Taga fits. Taga’s width is 73cm/28.7inches.

Can I take Taga on public transportation?
Of course. It’s one of the biggest advantages of Taga and the reason it is so eco friendly. You can take Taga on public transportation as a stroller and then can ride in bike mode to your final destination.

Can I take Taga on an airplane?
When traveling with kids, most airlines enable passengers to take their stroller all the way up to the exit gate. There it is folded and loaded by the ground crew. We recommend that you check with your airline to see if they have any restrictions regarding strollers.

Technical
How long does it take to assemble Taga when it arrives?
Assembling Taga takes about an hour and requires no special skills or tools.

What kind of tools do I need to assemble my Taga?
Non-assembled, Taga requires a Philips screwdriver and pliers in addition to the provided Allen keys.

What kind of preventive maintenance do you recommend?
Typical maintenance activities for Taga are the same as they are with regular bikes and include: cleaning, inflating the tires, adjusting the brakes, etc.

What is the recommended tire pressure for Taga?
The recommended tire pressure for Taga is 60 PSI. The pressure range as indicates by the tire manufacturer is Min 40 – Max 65 PSI.

Service
Where can I buy Taga products?
In the U.S. or Canada, Taga products can be purchased at www.tagabikes.com or through our authorized resellers. In all other countries, we sell Taga via our authorized resellers. Visit our Reseller Locator page to find the one nearest you.

Do you ship worldwide?
We ship products only within the U.S. and Canada.

How long is my warranty valid and what does it cover?
Taga offers a 2-year limited warranty on most of the Taga parts. There is a 2-year limited warranty on frame and gear against manufacturer’s defects. The fabrics, brake pads, tires and cables are covered for one year after the original date of purchase for manufacturer’s defects. The warranty does not include natural wear and tear such as flat tires and brake adjustments. This warranty is only valid to the original purchaser.

How do I get my Taga repaired?
If you encounter any problems with your Taga, we will provide you with repair sets or replacement parts that have been thoroughly tested and can be easily assembled with or without instructions. Taga does not have its own repair centers. For any ordinary bicycle repairs such as flat tires or brake adjustments, please see your local Taga retailer or go to a bike shop in your area.

Where is the serial number on my Taga?
You can find the serial number of your Taga on the left side of the rear frame below the pedal axle (the triangular part).[/vc_column_text][/vc_column][/vc_row]

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